From creating safe and welcoming workspaces to supporting employees across the country, Sylvia Rodney-Clarke plays an essential role in shaping positive employee experiences at MCAP.
As Team Lead of Facilities, Sylvia oversees workplace operations for MCAP’s Toronto office while supporting branches nationwide. Sylvia is quick to recognize that Facilities is a team effort. From day-to-day workplace support to larger office initiatives, the Facilities team works collaboratively to keep MCAP’s spaces safe, functional, and welcoming. Their shared commitment helps ensure employees across the organization feel supported wherever they work.
“By maintaining safe, functional, and engaging workspaces, we help create an environment where employees can thrive and perform at their best.”
Supporting Employees Behind the Scenes
Facilities may operate behind the scenes, but their impact is felt across the organization. Sylvia and her team are responsible for ensuring MCAP’s workplaces are safe, secure, efficient, and welcoming for both employees and visitors.
From coordinating with property management and vendors to managing workplace security, access, and supporting budgeting and office optimization projects, Sylvia’s role touches many aspects of the business. She also contributes to health and safety initiatives and employee events, helping create a positive and engaging workplace experience.
A Career Built on Growth and Opportunity
Sylvia’s journey at MCAP reflects a strong commitment to learning and growth. She joined the organization in 2022 as a contract Facilities Associate and transitioned to a full-time employee just a few months later.
Since then, she has progressed through multiple roles, including Senior Facilities Associate and Facilities Coordinator, before being promoted to Team Lead, Facilities in 2024.
“No two days are the same. I enjoy solving problems, supporting employees, and helping create a workplace where people can do their best work.”
Throughout her journey, Sylvia has embraced new challenges and opportunities to expand her skill set. These experiences have helped her build both operational expertise and leadership capabilities, preparing her to lead the Toronto Facilities team while supporting MCAP’s national footprint.
Learning, Development, and Continuous Improvement
Access to learning and development has played an important role in Sylvia’s career progression. She actively participates in leadership development programs, LinkedIn Learning, and cross-functional collaboration across the organization.
In addition to formal learning, Sylvia attributes the hands-on experience she gains from special projects and workplace improvement initiatives as key drivers of her growth.
“You don't need to have all the answers right away — growth comes from being open to new experiences, asking questions, and stepping outside your comfort zone.”
A Culture That Supports Success
For Sylvia, MCAP’s culture has been a defining factor in her experience. “MCAP has a collaborative culture where individuals support one another and work toward common goals,” she shares.
Within Facilities, this culture shapes daily interactions, from partnering with teams across the organization to delivering services that enhance the workplace experience. The emphasis on respect, accountability, and teamwork helps build strong relationships and supports meaningful outcomes.
“The culture encourages us to think beyond our individual responsibilities and focus on how we can support others.”
Looking Ahead
With a passion for supporting others and continuous growth, Sylvia is helping to strengthen a culture of collaboration, high-quality service, and a positive employee experience. Her journey highlights the opportunities at MCAP to grow, take initiative, and make a meaningful impact.
“Every new challenge presents an opportunity to grow both professionally and personally.”
By focusing on the details that matter, Sylvia leads her team in delivering a workplace experience where employees feel supported, connected, and empowered to succeed.
