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MyMCAP Customer Portal

MyMCAP Customer Portal

Your mortgage is now just a click away!

MCAP services mortgages across Canada. From British Columbia to Newfoundland, and all points in between, MCAP residential customers can expect to receive a level of service that is second to none.

We pride ourselves on being there when you need us. When you register for online for MyMCAP, you’ll have access to everything you need to know about your mortgage from anywhere. You can do any of the following:

  • Enter the “My Home Sweepstakes” contest
  • Make lump sum privilege payments
  • Check your mortgage balance, payment details & history
  • Withdraw funds from a line of credit
  • Review your current amortization schedule
  • View and print MCAP correspondence & statements
  • Review property tax information & history
  • Pay outstanding mortgage arrears
  • Answers to many frequently asked questions (FAQs)
  • Access self-service forms
  • ..More features coming soon…

To start the registration process, all you will need is

  • Your mortgage #
  • The last 4 digits of the bank account number your mortgage payments are drawn from
  • Your last name
Click here to registerAlready registered? - Click here to log in

Did you know all MCAP mortgage customers are eligible to enter the MCAP MyHome Sweepstakes?

MyHome Sweepstakes Logo

Login to MyMCAP every month to enter to win monthly prizes valued at $3,000 or a $4,000 payment against the principal of your mortgage!

Visit for more details!  

Our Customer Service Specialists are also accessible by telephone, fax, mail and email. Regardless of the method of contact you use, you can be sure we will take the time needed to handle your inquiry quickly and to your satisfaction. Whether it’s a new mortgage origination, an existing renewal or a refinance transaction, MCAP’s Customer Service Specialists know the answers to your questions.

Customer Service Call Centre
Call us toll-free from anywhere in Canada (8 am to 7 pm Monday to Friday)
1-800-265-2624 (English)
1-888-811-2529 (French)

Send us a fax to the appropriate number based on your inquiry:

Midterm requests
(For example: payment frequency change, due date change, privilege payments, etc.)

Statement requests
(For example: payout, information or annual statements)

Property Tax requests

Fire Insurance confirmation

Renewal requests

All other inquires

Contact us via email, by completing this simple online contact form.

Mortgage Servicing Centre
P.O. Box 351 STN C
Kitchener, ON N2G 3Y9

Courier Address:
Mortgage Servicing Centre
451 Phillip Street, Suite 100
Waterloo, ON N2L 3X2

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