COVID-19 Update: We’re Here To Help
MCAP understands that these may be difficult times for homeowners.
In order to provide some assistance, MCAP wishes to highlight that under the terms of your mortgage, there are payment assistance options available. For more information, please visit our Payment Assistance page. Your request may be subject to approval, and you may be asked to provide information relating to household income and employment.
To find out more about payment assistance options, please register or log in to MyMCAP to learn more. Should you qualify for payment assistance, MCAP will waive any applicable fees and this will not impact your credit rating.
What assistance is available if I have been impacted by COVID-19 due to being laid off, illness or acting as a caregiver?
There are payment assistance options for eligible homeowners. Please register or log in to MyMCAP to request payment assistance options that may be available to you.
What happens to my property tax, mortgage life and disability insurance, and Home System payments that are withdrawn with my mortgage payment?
The property tax portion, mortgage life and disability insurance, and Home System premiums are still collected on the regular payment date.
How do I request payment assistance?
To request payment assistance, log in or register to MyMCAP and select Payment Assistance from the self-serve options menu.
Do I have to pay a fee to utilize your payment assistance options?
We have waived all fees associated with our payment assistance options as a result of COVID-19. Please note that, while utilizing payment relief options, any property tax portion, Home System premiums would still be due.
I’m unable to log in to MyMCAP, what should I do?
If you have forgotten your login credentials, click on the Having trouble signing in? link to regain access to the portal.
If you have been locked out due to password error, please wait 30 minutes before resetting your login information by clicking on the Having trouble signing in? link or attempting to log in again.
Does MCAP plan on offering payment assistance for longer periods?
MCAP is committed to working with homeowners impacted by hardships caused by COVID-19. The situation is continuously evolving. We will do our best to handle each situation on an individual homeowner basis as each situation is unique.
What is your turnaround time for emails or voicemails?
Our normal response times are within 48 business hours.
Our teams are working diligently to provide the high level of service you have come to expect of us. Once again, we sincerely thank you for your patience and understanding.
If you have any general inquiries about your mortgage, please click here.
What about the MCAP Home Service Plan? Can I get service during COVID-19?
Our home service plan is an essential service and is running. Extra precautions are in place – please click here to find out more about the MCAP Home Service Plan during COVID-19.
Are there other resources you can recommend during the COVID-19 crisis?
Once again, we understand these may be difficult times for homeowners. If you’re facing any financial uncertainty, please refer to the Government of Canada’s COVID-19 Economic Response Plan here:
