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Customer Service

MCAP services mortgages across Canada. From Victoria to Newfoundland, and all points in between, MCAP residential customers can expect to receive a level of service that is second to none.

We pride ourselves on being there when you need us. Our Customer Service Specialists are accessible by telephone, fax, regular mail and email. Regardless of the method of contact you use, you can be sure we will take the time needed to handle your inquiry quickly and to your satisfaction. Whether it’s a new mortgage origination, an existing renewal or a refinance transaction, MCAP’s Customer Service Specialists know the answers to your questions.

Customer Service Call Centre
Call us toll-free from anywhere in Canada (8 am to 7 pm Monday to Friday)
1-800-265-2624 (English)
1-888-811-2529 (French)

Send us a fax to the appropriate number based on your inquiry:

Midterm requests
1-866-633-5930
(For example:  payment frequency change, due date change, privilege payments, etc.)

Statement requests
1-866-633-5926
(For example:  payout, information or annual statements)

Property Tax requests
1-866-370-0660

Fire Insurance confirmation
1-866-902-8984

Renewal requests
1-866-476-9184

All other inquires
1-800-922-0220

Contact us via email, by completing this simple online contact form.

Mortgage Servicing Centre
P.O. Box 351 STN C
Kitchener, ON N2G 3Y9